工商协会 Provides Training in Essential Workforce Skills
客户服务技能(12小时)
在这个节目中, participants discuss and practice the principles of effective internal and external customer service. 本课程旨在培养听力技能, 探究和质疑, 与难缠的客户打交道, 解决冲突，缓和脾气, 保持积极和专业的行为. 主题包括:
•认识到服务交付是一种个人响应价值
• Understand how an individual’s behavior impacts the behavior of others
•培养解决问题的信心和技巧
•更果断、更有效地沟通
•使客户服务成为一种团队合作的方式
多元化与包容(8小时)
更甚于以往, a workplace is a diverse collection of individuals proud of who they are: their gender, 他们的性取向, 他们的宗教, 他们的种族背景, 以及所有其他使个体独一无二的因素. One of the challenges for workplace leaders is how to help these diverse individuals work as a team. We all know what happens to organizations that don’t have effective teamwork: they fail. And, failing to embrace diversity can also have serious legal costs for corporations. This one-day workshop will give you ways to celebrate diversity in the workplace while bringing individuals together.
团队建设(16小时)
This course teaches the participant the skills to transition into increasingly more responsible levels of management including: the competencies of leadership required for new managers and those hoping to transition from line or staff positions into supervisory positions, 在组织内部建立信任, 克服职场问题和实现目标.
解决问题(8小时)
This course teaches the participant employees the effective skill necessary for customer focused problem solving and how to effectively handle stress. The skills include proper inquiry by formulating and asking the proper questions, 确定并明确目标, evaluating potential actions and selecting the best action decision in a calm and objective manner.
解决冲突(8小时)
Success comes from understanding how we behave, as well as how we can influence others. If we approach difficulties as needing to take place in one or a series of conversations, 我们是有计划地进行这些对话的, 我们会发现我们没有那么难对付的人了. More often than not, we will also have more meaningful and significant conversations. This one-day workshop will teach participants how to turn difficult situations into opportunities for growth.
时间管理(8小时)
This course is designed to teach participants how to establish clear work priorities to successfully and efficiently manage and achieve multiple work objectives and goals.
商务写作(12小时)
Various business writing techniques are necessary in today’s workplace, 这门课教所有这些. Program participants will achieve competency in areas of basic grammar essentials, 句子和段落结构, 标点符号, 资本化, 使用数量, 和缩写词, 与商业用途有关. They will also master the principles and techniques of writing business letters and memoranda, 简短的报告, 和建议.
C职场沟通(12小时)
Participants will learn about and apply the basic elements of the communication process, select communication styles to ensure clarity with others and develop a personal list of tips and techniques to continue improvement of both external and internal communications. 主题包括:积极倾听, 非语言沟通, “人格”协议, effective language use and understanding of why communications break down, 以及如何避免陷阱.
个人理财(12小时)
This program offers employers the opportunity to develop financial literacy in your valued staff members who may build a career with your company. This program includes up to 12 hours of information for personal financial literacy for individuals. 它涵盖了各个年龄段的人生规划. 主题包括:平衡收入和支出, 家庭预算, 储蓄, 投资, college loans and credit for automobile purchase and home ownership, 了解你的信用评级, how to maximize your employee benefits and select plans for you and your family(401k, 员工配对计划, 福利自助计划, 和更多的.)
防止工作场所骚扰(最长16小时)
Companies are working to be more proactive in preventing harassment. 但是如何防止骚扰的发生呢? 应该制定什么样的政策呢? 管理者应该做些什么来保护他们的员工? 如果有人投诉，我们会怎么做? 所有这些问题(以及更多)!)的问题，将在为期两天的工作坊中得到解答. This program is customizable for your workplace needs and your stated policies.
双语工作场所项目
职场西班牙语一级(40小时)
This is a 40- hour program customized to assist non-Spanish speakers to communicate effectively with Spanish speaking staff or customers. Helping people communicate simply is the primary focus or this course.This type of communication does NOT require becoming fluent or learning the entire language. We understand that organizations invest in language training to meet specific objectives, 而不是培养优秀的西班牙语使用者. Vocabulary and phrases can be matched to participant organization objectives.
职场西班牙语二级(40小时)
This Spanish class is designed for the individual with previous beginners experience in Spanish. The main objectives of this course are to help individuals develop effective and basic communication skills in Spanish through the elementary development of three basic language skills (listening, 口语和阅读), 专注于工作场所的日常琐事.
英语作为第二语言一级(40学时)
Level I is designed for students who are literate in their native tongues and have some fluency in using the Roman alphabet to associate sounds with symbols, 不能用英语表达完整的句子, 是否熟悉单个单词或短语, 但不能表达基本的思想.
英语作为第二语言二级(40学时)
Level II is designed for students who are somewhat able to communicate ideas in writing but need improvement to basic writing style and grammar, 表现出对动词系统或词序的基本理解, 在书面和口头表达思想方面有最低限度的能力, 但他们可能理解的比他们能表达的更多.
英语作为第二语言三级(40学时)
在第二级的基础上进行额外的语言培训.
数学技能
基础数学(16学时)
This course is designed to assess the math skills of the participant, develop and deliver a prescriptive plan for the participant to progress as far as his or her ability will permit towards the basic and practical math and measurement requirements of the workplace to include: basic addition, 减法, 整数的乘法和除法, 分数, 小数和测量.
基本测量(16小时)
This course is designed to assess the math skills of the participant, develop and deliver a prescriptive plan for the participant to progress as far as his or her ability will permit towards the basic measurement requirements of the workplace. 包括:基本添加, 减法, 整数的乘法和除法, 分数, 小数, 测量包括使用标准测量设备.